Business IT Support

Fully managed IT Support in Portsmouth and across the UK.

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LIVE IT Support Compliance: 99.7%

At SOTS, we support users rather than individual devices...

...ensuring employees can work effectively regardless of where they are or what technology they use. 

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Reliable IT support that keeps your business running smoothly.

For over 17 years, SOTS has provided proactive and responsive IT support services that keep businesses operating efficiently, securely, and productively.

Whether you need day-to-day technical assistance or a fully outsourced IT department, SOTS becomes an extension of your business, helping you reduce downtime, improve productivity, and make better technology decisions.

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IT Support That Keeps Businesses Moving

Every IT issue has a knock-on effect.

If someone can’t access their device, connect to the network or use an essential application, it can prevent them from doing their job effectively.

Our approach is simple: support the user, solve the issue and minimise disruption.

  • Microsoft 365 support
  • Device Management
  • Infrastructure Support
  • Software Support
  • Cyber Security Guidance
  • Email Support
  • Business Phone Systems
  • Managed Cloud Services
  • Business Broadband Leased Lines & Support
  • IT Consultancy & Advice

Our Services

5-Stars
Since Fusion People engaged the services of SOTS both our Infrastructure Support, Security and Marketing functions have seen a drastic improvement. SOTS respond well to business needs both listening and advising.

Steve Harper

Client

5-Stars
Support on the Spot are always so helpful. Thank you to Mikkie for helping me and my colleague with our IT issues! 🙂

Rosie Kilgallon

Client

5-Stars
Mikkie Ford & the SOTS team are always polite, friendly, and very swift with sorting out any of my IT needs. Very easy to speak with, Mikkie and the team are very informative with updates on any issues myself or my colleagues are facing. Always a pleasure to speak with Mikkie or any one else within the SOTS team!

Amber M

Client

5-Stars
Always receive excellent IT support from SOTS. They are a friendly team who are very efficient and their response time is great. Harvey assisted me with a complex task this morning and exceeded my expectations. Huge thanks Harvey!

Stefanie McKeown

Client

5-Stars
Love these guys. always fast at fixing any problems I have. They are always polite and are amazing at their job. 5 stars for a 5 star job. Spoke with Mikkey today and he rocked it with taking care of the issue I had. I would not go anywhere else. highly recommend.

Gill Peltier

Client

5-Stars
Mikkie is a legend! Recently I had problems with connection and he was the one who was assisting with my issue. I rang about 3, 4 times claiming the same problem during the day and he patiently and successfully was resolving the issue every time! The staff at SOTS are always on it. Very helpful, very friendly and quick to act. They never make you feel stupid for having a simple problem either!

Katarzyna Jaroszewska

Client

5-Stars
Positive: Responsiveness Helped to focus my vague ideas of what I wanted from a website. Always seem happy to answer questions & adapt things to my needs.

Sakara D. Pritchard

Client

5-Stars
We have been with SOTS since April 2018. We have had no issues with the service and they are absolutely brilliant! We would highly recommend SOTS, and it is easy to get through to them via phone call or even email 🙂

Highview Group

Client

5-Stars
I have worked with SOTS for quite a number of years, and when I began my new company 2 years ago, they were my first port of call to bringing on board. They are our IT, and as far as I am concerned another member of our team. They are important to the foundation of our company and give us the peace mind we need.

Marianne Withers

Client

5-Stars
Absolute pleasure to work with this company. We gave them a bit of a vague brief, which they interpreted absolutely bang on. We are over the moon with our new website. It is exactly what we wanted and I can not recommend SOTS highly enough.

Nicholas Fox

Client

Why Choose SOTS?

Email & Phone Support

Our dedicated IT support team is available to assist you, whether you need typical support hours from 08:00 to 17:30, Monday to Friday or out of hours support. We're just a call or email away, ensuring your IT issues are addressed promptly wherever you are!

Business-focused IT

The objective isn't simply fixing a technical fault. It's reducing disruption and keeping your employees productive.

Comprehensive Device Coverage

We cover all your devices, including laptops, desktops, mobile phones, tablets, TVs, and even gaming consoles like Xbox.

Lower cost than an in-house IT Team

Our IT Support Service will cost your business less than employing an in-house IT team, with the added value of having access to a wide range of skilled individuals to address any issues that arise.

On-site Support When Required

We offer on-site support when necessary, ensuring that your IT challenges are resolved efficiently.

One IT partner

Give your employees a clear place to turn when technology gets in their way. Let SOTS take care of the technology, so your team can concentrate on their work

IT Support Across The UK

We may be based in Portsmouth but we have clients across the UK, from Edinburgh to the Isle of White. No matter where you are in the UK our business is here to provide you with the support you need to keep your business up and running.

North
Midlands
South & East

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A UK-Based IT Team Behind Your Business

Outsourcing your IT support means you don’t have to manage every technical issue internally.

SOTS provides a UK-based remote IT support service designed to function as an extension of your organisation. Existing SOTS material describes the service as a complete remote IT department, helping organisations focus on their core business activities rather than IT concerns.

Whether you’re growing, adopting hybrid working or simply want more dependable day-to-day support, you have an experienced team to turn to.

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KEEP UP TO DATE WITH THE LATEST NEWS AND INSIGHTS

Portsmouth it support

Frequently Asked Questions about IT Support

Find out your answers to some of the most frequently asked questions around Portsmouth IT Support and your business. 

IT Support from SOTS provides first-line assistance to address technical issues, resolve general IT problems, and ensure the smooth operation of technology within your business.

Businesses need it to minimise downtime, resolve technical problems, and maximise productivity.

Remote IT support allows technicians to troubleshoot and resolve issues remotely. It's as effective as on-site support for many common problems, providing quicker response times and cost savings.

IT support helps small businesses maintain a reliable and secure technology infrastructure, allowing them to compete effectively, minimise downtime, and adapt to changing technology needs.

Outsourcing IT support can be cost-effective, provide access to a broader range of expertise, and offer scalability, while an in-house IT team offers greater control and immediate availability.

You can contact SOTS IT support via the following details: 

Call: 0800 1017 150
Email: help@sots.co.uk